Terms & Conditions


Return will be acceptable if :

  • The size exchange
  • The goods is not the same with the order
  • The Goods arrives in a bad condition ( broken )

Return Process

  • Send your return confirmation via :
    Email : cs@myholyshoes.com
    Chat : Line or Whatsapp
  • For exchange size, if the size is not available, you allowed to choose another model
    *extra cost applied if the price is more
    *extra payment will be refunded if the price is lower
  • Shipping cost will be charged to he buyer and if the return caused by our mistake, the shipping cost will be charged to us
  • The goods still in good condition (new), have not been used and still have the barcode (price tag)
  • Valid payment receipt
  • The return time period will be max. 7 days after the goods received